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SIGNUP

04/05/2010 14:15:00 GMT

Managing Conflict in a Difficult Business Environment

John Crawley

Founder and Chair CMP Resolutions

Overview:

In difficult times at work people often avoid difficult conversations, tolerate bad working relationships and justify oppressive management. This will damage performance, fracture the psychological contract and store up problems for the future. In the best of times many organisations have an ad-hoc approach to conflict and simply pass the risk on after each situation is handled.

This webinar will show you how to take a holistic approach to conflict in the workplace which will save you money and time, build interpersonal skills, and deliver effective resolutions to conflict.

Focusing on these key areas:

• How to scope conflict risk and identify conflict potential.

• How to build conflict management capacity and develop dispute resolution pathways.

• The benefits of a proactive ‘holistic’ approach.

• Real-life examples of approaches that work.

• How to extract learning from conflict.

Presented by:

John Crawley
Founder and Chair
CMP Resolutions

John Crawley, the Founder and Chair of CMP Resolutions, has been working in organisations who are experiencing conflict for the last 20 years. He has acquired a unique range of conflict narratives illustrating what works and what does not.

John developed and utilised the model of Constructive Conflict Management encouraging people at work to handle differences early. This model also advocated a range of dispute resolution processes including mediation and arbitration. In 1989 John set up Conflict Management Plus (now CMP Resolutions) the first holistic conflict management services and training provider in the UK. CMP specializes in developing emotional and psychological capital around conflict, so that people will have greater resources should conflicts resurface in the future. In 2002 John developed Interactive Mediation™ with Katherine Graham launched in Mediation for Managers (since published in Holland, Thailand, the US, China and Russia.) John was subject expert on a BBC worldwide video on this subject, and has trained over 3000 people in conflict management and mediation skills in the last 20 years. He has been imbedded as a conflict management practitioner in varied organizations including the Prison Service, Banks, Armed Services, Airlines, Government Agencies, Police Services, Insurance companies, Medical services, Health Providers and Charities.